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Where is the Bear Studio support?

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Eagle Spirit View Drop Down
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Joined: February-07-2015
Location: USA
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Eagle Spirit Quote  Post ReplyReply Direct Link To This Post Topic: Where is the Bear Studio support?
    Posted: July-09-2015 at 5:16pm
I posted an issue in early May, and still no response:

Bill,

Down Loaded from Just Flight.

I have FSX Gold Acceleration installed on a i7 4770 SSD system on it's own drive with Nvid 780 GTS.

1. Prior to download I received a warning message that publisher is unknown / not trusted!

2. After installing, it causes a FSX fatal error when trying to setup a flight plan or checking FSX mission selection. I tried setting up the flight plan with approximately 10 other AC, varying in  size and type, without getting a fatal error message! FSX works fine with them. The SU-33 that downloaded with the J-15 doesn't have any issues and work fine. I can create a flight plan and check FSX mission selection w/o a problem. Also, the J-15 avionics are somewhat problematic. The SU-33 is much more user friendly..

3. Your advertisement states that aircraft carriers and an aircraft mission are included with the download purchase, There is no aircraft carrier or mission!

4. The J-15 skin color isn't as shown in promo video (tan yellow)

I know my FSX Gold Acceleration is healthy as I fly the VRS F-18 Super Bug and fly Carrier ops w/o any issues.

Martin at Just Flight has refunded  the purchase, but I would like to have the J-15, if it was as advertised. With the help of a third party, we took videos of the issues.Seems to us that the J-15 isn't compatible with Acceleration, but SU-33 works fine.

In summary:

1. the download came w/o a mission or aircraft carrier.
2. The J-15 causes a FSX fatal error when attempting to create a FSX flight plan or accessing FSX mission selection.
3. The SU-33 works w/o any issues.
4. Skin color of J-15 not as advertised in promo video.

Eagle

It seems to me that when regarding "Bill"/Bear Studio support, we're taking a screw'n! Support is non existent. Take the money and run Bill!! 

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ubersu View Drop Down
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Joined: January-02-2007
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ubersu Quote  Post ReplyReply Direct Link To This Post Posted: July-16-2015 at 3:52pm
As you may have guessed, there probably isn't any.  His last entry on Facebook was last year and his last forum post was in 2013.
 
DJ
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