(Solved)Agent login lost

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   I wanted to buy the new AnyoneFly. For this purpose, I logged into my Flight1 account using the Agent and found my former P3D products. After finding my password too "light", I defined a new one which seems to have been accepted.
However, from this point on I can't login anymore, neither using the new nor the old password. Even worse, when I try to reset the password my mail michael.basler at gmx.net is no longer known to the system. Next, I am asked to contact the customer service, which again requires my details which are not known to the system, thus I go round in circles.

What are my options? I know I could open a new account, but then access to my old products would be lost.

Thank you for any help and kind regards, 
Michael

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pmb Members Profile Send Private Message Find Members Posts Add to Buddy List New Member Joined: July-09-2019 Points: 6	Topic: (Solved)Agent login lost Posted: May-15-2023 at 6:03pm
	I wanted to buy the new AnyoneFly. For this purpose, I logged into my Flight1 account using the Agent and found my former P3D products. After finding my password too "light", I defined a new one which seems to have been accepted. However, from this point on I can't login anymore, neither using the new nor the old password. Even worse, when I try to reset the password my mail michael.basler at gmx.net is no longer known to the system. Next, I am asked to contact the customer service, which again requires my details which are not known to the system, thus I go round in circles. What are my options? I know I could open a new account, but then access to my old products would be lost. Thank you for any help and kind regards, Michael

USN O6 Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: September-13-2009 Location: Sarasota, FL Points: 562	Posted: May-16-2023 at 7:21am
	Hi Michael, Please file a ticket at Flight 1 Support: https://www.flight1.com/ticket.asp
	Best, Jim

pmb Members Profile Send Private Message Find Members Posts Add to Buddy List New Member Joined: July-09-2019 Points: 6	Posted: May-16-2023 at 9:00am
	I tried this several times, but the ticket system requires me to input my credetials first. If I try this I get Invalid Login! The e-mail address entered for this account is not valid. Please re-enter your e-mail address and try again. Kind regards, Michael

Steve Halpern Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: January-25-2003 Points: 3918	Posted: May-16-2023 at 10:08am
	There is a link that allows you to submit a ticket without the login, but I sent a password reset to the email. See if you got it. If that does not work, go to the "Contact Our Accounts Team" button on the ticket page and they should be able to get you sorted. No login is needed for that ticket.
	Steve

pmb Members Profile Send Private Message Find Members Posts Add to Buddy List New Member Joined: July-09-2019 Points: 6	Posted: May-16-2023 at 10:12am
	Thank you very much, Steve, the password reset did the job and I'm fine now. Going to buy AnyoneFly now. Kind regards, Michael

USN O6 Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: September-13-2009 Location: Sarasota, FL Points: 562	Posted: May-16-2023 at 1:54pm
	Good to hear that Steve got you sorted!
	Best, Jim