(Solved)Agent login lost
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Category: General Discussion Forums
Forum Name: Flight1 General Discussion and Announcements
Forum Description: Discuss with others any topic regarding Flight Simulator
URL: https://www.simforums.com/forums/forum_posts.asp?TID=65526
Printed Date: September-22-2023 at 2:25pm
Software Version: Web Wiz Forums 12.06 - https://www.webwizforums.com
Topic: (Solved)Agent login lost
Posted By: pmb
Subject: (Solved)Agent login lost
Date Posted: May-15-2023 at 6:03pm
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I wanted to buy the new AnyoneFly. For this purpose, I logged into my Flight1 account using the Agent and found my former P3D products. After finding my password too "light", I defined a new one which seems to have been accepted. However, from this point on I can't login anymore, neither using the new nor the old password. Even worse, when I try to reset the password my mail michael.basler at gmx.net is no longer known to the system. Next, I am asked to contact the customer service, which again requires my details which are not known to the system, thus I go round in circles. What are my options? I know I could open a new account, but then access to my old products would be lost. Thank you for any help and kind regards, Michael
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Replies:
Posted By: USN O6
Date Posted: May-16-2023 at 7:21am
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Hi Michael, Please file a ticket at Flight 1 Support: https://www.flight1.com/ticket.asp" rel="nofollow - https://www.flight1.com/ticket.asp ------------- Best, Jim 
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Posted By: pmb
Date Posted: May-16-2023 at 9:00am
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I tried this several times, but the ticket system requires me to input my credetials first. If I try this I get Invalid Login! The e-mail address entered for this account is not valid. Please re-enter your e-mail address and try again. Kind regards, Michael
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Posted By: Steve Halpern
Date Posted: May-16-2023 at 10:08am
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There is a link that allows you to submit a ticket without the login, but I sent a password reset to the email. See if you got it. If that does not work, go to the "Contact Our Accounts Team" button on the ticket page and they should be able to get you sorted. No login is needed for that ticket. ------------- Steve  |
Posted By: pmb
Date Posted: May-16-2023 at 10:12am
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Thank you very much, Steve, the password reset did the job and I'm fine now. Going to buy AnyoneFly now. Kind regards, Michael
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Posted By: USN O6
Date Posted: May-16-2023 at 1:54pm
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Good to hear that Steve got you sorted! ------------- Best, Jim
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