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HelpFor PSFS reinstall |
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archer 
Intermediate Group 
Joined: August-23-2003 Location: United States Points: 56 |
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 Topic: HelpFor PSFS reinstallPosted: March-10-2006 at 10:06am |
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Had to reinstall FSPS w/Flight 1 wrapper. I purchased the program on 11/15/2005. I have my order # and key but when I enter the order# Flight 1 says they dont have any record of it. I cant get any further than that. Can someone kindly assist me in getting this great program back. Thank You!! Frank
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Ed Struzynski
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Joined: December-26-2002 Points: 370 |
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Posted: March-10-2006 at 2:29pm |
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If your key does not work you should contact Flight1 directly - try sales@flight1.com
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Rick_Piper
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Joined: March-26-2006 Location: United Kingdom Points: 10 |
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Posted: March-26-2006 at 8:04am |
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Hi Ed I'm having an extremely frustrating day. I cannot update my key file to the new one as the F1 wrapper system does not allow for a change of e mail address (not your program but F1 need to allow for people moving house) Purchased 27th January 2002/ Order# 36123 I have not had any problems updating before. Regards Rick
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alastairmonk
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Joined: June-11-2002 Location: Uxbridge, UK Points: 7545 |
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Posted: March-26-2006 at 9:59am |
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Hi Rick,
You can change the registered email address for your purchases here: http://www.flight1.com/view.asp?page=wrapperservice https://www.flight1.com/view.asp?page=emailchange Hope this allows you to get things sorted out, Alastair |
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 Core i5 3570K overclocked to 4.7GHz, 8GB 1600MHz DDR3 RAM, GTX 680 graphics, Win 7 64-bit AOPA #04634067 |
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Rick_Piper
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Joined: March-26-2006 Location: United Kingdom Points: 10 |
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Posted: March-26-2006 at 10:39am |
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Hi Alistair
I tried that but it does not work for me. I have no idea what the number was as it is not contained in my purchase e mail and it was 4 years ago. i get this when i try to change the e mail address. The Certificate you entered is not valid. Please check your entries and try again. Looks like i am now without FSPS which is a shame as it was a great program. Security is a good thing but not when it locks out legitimate customers & leaves them no way to actually contact a person. My only choice its to hope Ed turns up at some point I find the flight1 support system a bit too detatched from the customer these days although the products are perfect. Regards Rick |
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Rick_Piper
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Joined: March-26-2006 Location: United Kingdom Points: 10 |
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Posted: March-26-2006 at 10:46am |
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I know my order number but not the last 4 digits of the card i used as i do not have the same card now. Regards Rick |
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Rick_Piper
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Joined: March-26-2006 Location: United Kingdom Points: 10 |
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Posted: March-26-2006 at 10:53am |
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Is returned as undeliverable too which is not good. It just bounces back as undeliverable. |
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alastairmonk
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Joined: June-11-2002 Location: Uxbridge, UK Points: 7545 |
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Posted: March-26-2006 at 11:12am |
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Hi Rick,
Sorry you're having problems ! If you still had the same email address you could get the 4-digit password sent to you, however, as you don't (the chicken and egg situation) your best bet would be to submit a Service Ticket with all the information you have so that the email change can be done manually. http://www.flight1.com/ticket.asp Once the system has been updated with the new email address the automated system should be able to supply you with the lost password. https://www.flight1.com/view.asp?page=lostpwd Due to excessive Spam, Flight1 does very little communicating via direct email. I keep all the confirmation emails I receive and add to them the 4-digit CC number so that I can reinstall them if necessary. Fortunately I've kept the same email address for some years, which simplifies matters. Alastair |
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Core i5 3570K overclocked to 4.7GHz, 8GB 1600MHz DDR3 RAM, GTX 680 graphics, Win 7 64-bit AOPA #04634067 |
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Rick_Piper
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Joined: March-26-2006 Location: United Kingdom Points: 10 |
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Posted: March-26-2006 at 11:47am |
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Hi Alistair I have all 58,574 email right from 1994 But sadly not the 4 digit code. I will try again & thanks for your help found an old statement with a 4 digit code(wish me luck) Regards Rick |
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Ed Struzynski
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Joined: December-26-2002 Points: 370 |
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Posted: March-26-2006 at 6:15pm |
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Rick,
The Flight1 ticket system should be able to resolve your problems. Your 4 digit code will be the last 4 digits of the phone number you used when ordering, given the date of your original order. This might help unstick your replacement key problems. However - If you send an email to support@fspanelstudio.com with your current email address and the order number I can generate a replacement key for you. |
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Rick_Piper
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Joined: March-26-2006 Location: United Kingdom Points: 10 |
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Posted: March-27-2006 at 5:23am |
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Hi Ed E mail sent with information requested. Thanks Matey. Regards Rick |
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