SimForums.com Homepage
Forum Home Forum Home > General Discussion Forums > Flight1 General Discussion and Announcements
  New Posts New Posts RSS Feed - GTN error: Code 20 and 21
  FAQ FAQ  Forum Search   Register Register  Login Login

Topic ClosedGTN error: Code 20 and 21

 Post Reply Post Reply
Author
Message
monta View Drop Down
New Member
New Member


Joined: July-26-2015
Location: Brazil
Points: 8
Direct Link To This Post Topic: GTN error: Code 20 and 21
    Posted: November-23-2016 at 8:31am
When you start the GTN 750 these two messages appear and the application is black.

Thank you for your help.

Montanari


Back to Top
Tiberiu View Drop Down
Senior Member
Senior Member


Joined: May-25-2002
Location: United States
Points: 6208
Direct Link To This Post Posted: November-23-2016 at 8:46am
Hello,

What version of the GTN PC Trainer do you have installed?

Please go here:
C:\ProgramData\Garmin\GTN Trainer\DB

Do you have a "card" file? If yes, copy it and paste it, renaming it to "card2". If the file already exists, then delete it.

Let us know how it goes.
Back to Top
monta View Drop Down
New Member
New Member


Joined: July-26-2015
Location: Brazil
Points: 8
Direct Link To This Post Posted: November-23-2016 at 1:01pm
My version: GTN_GDU620PCTrainer_6011
There was a "card" file. I renamed "card2" and exclude the "card". But still the black screen continues.
Here's how it went.



Back to Top
Tiberiu View Drop Down
Senior Member
Senior Member


Joined: May-25-2002
Location: United States
Points: 6208
Direct Link To This Post Posted: November-23-2016 at 2:09pm
Hello,

What you did was wrong, you have to copy the "card" file, so you will have two files: "card" and "card2"
Back to Top
monta View Drop Down
New Member
New Member


Joined: July-26-2015
Location: Brazil
Points: 8
Direct Link To This Post Posted: November-24-2016 at 6:15am
I had put the 'card' file in another folder. I came back with it to the original location, but the problem still occurs.Cry
Back to Top
Tiberiu View Drop Down
Senior Member
Senior Member


Joined: May-25-2002
Location: United States
Points: 6208
Direct Link To This Post Posted: November-24-2016 at 12:09pm
Hello,

We have a couple of questions: what aircraft are you running with the GTN and is the avionics switch set to on?

Is the GTN crashing? Please look for a crash report for GTN Simulator.exe
Inside the windows event viewer, as described here:
http://www.isunshare.com/windows-10/6-ways-to-open-event-viewer-in-windows-10.html
Back to Top
monta View Drop Down
New Member
New Member


Joined: July-26-2015
Location: Brazil
Points: 8
Direct Link To This Post Posted: November-25-2016 at 5:03am
what aircraft are you running : Beech Baron default
avionics: ON
Is the GTN crashing: no. Only a black window
windows event viewer: No records found in the Event Viewer.
AngryAngryCryCry
Back to Top
Tiberiu View Drop Down
Senior Member
Senior Member


Joined: May-25-2002
Location: United States
Points: 6208
Direct Link To This Post Posted: November-25-2016 at 10:24am
Hello,

We have one more question. Did you purchase the GTN and installed it on the same computer, or did you move the setup.exe on a different computer?
Did the GTN ever work on that computer?

Please send me a PM with your email address and we will send you a test version with logging.
Back to Top
monta View Drop Down
New Member
New Member


Joined: July-26-2015
Location: Brazil
Points: 8
Direct Link To This Post Posted: November-25-2016 at 12:54pm
Only on this computer.
I sent my email in PM.

Tanks
Back to Top
jnavb View Drop Down
New Member
New Member


Joined: October-16-2015
Location: Noordwijkerhout
Points: 6
Direct Link To This Post Posted: January-21-2017 at 1:53pm
When I start my A2A Cessna 182 I get the message : FLT1 GTN error code 29. Contact support and provide  code 3
jvb
Back to Top
Tiberiu View Drop Down
Senior Member
Senior Member


Joined: May-25-2002
Location: United States
Points: 6208
Direct Link To This Post Posted: January-21-2017 at 3:27pm
jvb,

Unfortunately we do not have that error code. What version of the F1 GTN and the GTN PC Trainer are you running?

Please make sure that you have the absolute latest. You should redownlaod from the sales website and reinstall using the key.
Back to Top
monta View Drop Down
New Member
New Member


Joined: July-26-2015
Location: Brazil
Points: 8
Direct Link To This Post Posted: January-21-2017 at 7:41pm
GTN_GDU620PCTrainer_6011 e v1.18
Back to Top
Tiberiu View Drop Down
Senior Member
Senior Member


Joined: May-25-2002
Location: United States
Points: 6208
Direct Link To This Post Posted: January-22-2017 at 2:55am
Hello,

We released a much newer version of the F1 GTN and the GTN PC Trainer.

I suggest updating to those versions, please go to the sales page, download the F1 GTN and reinstall using the key, then follow the instructions on screen, it will also download the PC Trainer V6.21

P.S.: You must uninstall the old version of the GTN PC Trainer V6.011 form the control panel prior to updating to the newest GTN.
Back to Top
jnavb View Drop Down
New Member
New Member


Joined: October-16-2015
Location: Noordwijkerhout
Points: 6
Direct Link To This Post Posted: January-22-2017 at 6:00am
the problem occurs in FSX. In Prepar3D v3 its working well
jvb
Back to Top
jnavb View Drop Down
New Member
New Member


Joined: October-16-2015
Location: Noordwijkerhout
Points: 6
Direct Link To This Post Posted: January-22-2017 at 6:02am
The problem occurs in FSX. In Prepar3D v3 its working well.
jvb
Back to Top
Tiberiu View Drop Down
Senior Member
Senior Member


Joined: May-25-2002
Location: United States
Points: 6208
Direct Link To This Post Posted: January-22-2017 at 7:49am
jnavb,

Please read these instructions and follow them only for FSX:


We released a much newer version of the F1 GTN and the GTN PC Trainer.

I suggest updating to those versions, please go to the sales page, download the F1 GTN and reinstall using the key, then follow the instructions on screen, it will also download the PC Trainer V6.21

P.S.: You must uninstall the old version of the GTN PC Trainer V6.011 form the control panel prior to updating to the newest GTN.
Back to Top
monta View Drop Down
New Member
New Member


Joined: July-26-2015
Location: Brazil
Points: 8
Direct Link To This Post Posted: January-26-2017 at 4:18pm
New version installed , GTN 750 running. Wonderful. Great.
Tank you for your support.
Back to Top
crisheim View Drop Down
New Member
New Member


Joined: February-07-2016
Location: USA
Points: 4
Direct Link To This Post Posted: March-10-2018 at 7:52pm
FLT1 GTN error code 20. Contact support and provide  code 3
Back to Top
crisheim View Drop Down
New Member
New Member


Joined: February-07-2016
Location: USA
Points: 4
Direct Link To This Post Posted: March-10-2018 at 7:54pm
I get this error on the GTN 750 in FSX in all aircraft. Just downloaded the latest version as well as the trainer.
Back to Top
MrJoe View Drop Down
New Member
New Member


Joined: August-04-2018
Location: U.S
Points: 1
Direct Link To This Post Posted: August-08-2018 at 10:49am
Hi I'm trying to install the GTN Trainer on windows 10 but I keep getting an error message 1722 windows installer package not completing install( dxsetup,exe/silent) What can I do to correct this?


Thanks Mr.Joe
Back to Top
Jeff Smith View Drop Down
Admin Group
Admin Group


Joined: August-04-2002
Location: KRNO
Points: 4569
Direct Link To This Post Posted: August-10-2018 at 2:17pm
Originally posted by MrJoe MrJoe wrote:

Hi I'm trying to install the GTN Trainer on windows 10 but I keep getting an error message 1722 windows installer package not completing install( dxsetup,exe/silent) What can I do to correct this?


Thanks Mr.Joe


Please register your purchase using this link:
http://www.simforums.com/forumreg.htm to gain access to the GTN licensed forum area and post your issue there.
Keep the Blue Side UP! - Flight1 Sales / Customer Support
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.01
Copyright ©2001-2018 Web Wiz Ltd.

This page was generated in 0.203 seconds.