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Help with W10 installation

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enzo64 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote enzo64 Quote  Post ReplyReply Direct Link To This Post Topic: Help with W10 installation
    Posted: January-12-2018 at 10:31pm
Hi everyone,
just migrated to W10 from W7 and I have serious trouble to run OPUS FSI.
I read and performed all the steps suggested in the forum how to re-install the software but still I am at loss.
Windows Defender is shut down
Opus FSI is allowed through the firewall
downloaded and manually installed OpusBL5.dat + the other .dll for license reading.
Reactivated the license key via the Flight1 account.

FSX box SP2 W10 16G RAM I7 8700K

I appreciate any help.



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Post Options Post Options   Thanks (0) Thanks(0)   Quote Opus Software Quote  Post ReplyReply Direct Link To This Post Posted: January-13-2018 at 6:05am
Hi,

Looks like it’s either failing to download the OpusBL5 data (or text) used to validate the licence or your licence files have not been re activated.

Your licence files seem to have been created last year (modified 2017 and 2014), I was expecting them to be new after re activating them using the appropriate wrapper EXE files. They do need to be activated / replaced as they will be invalid after changing the operating system.

Check you have allowed the FSXSERVER.EXE through your firewall for both private and public networks.

Make sure you have no AV active at all.

Stephen
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enzo64 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote enzo64 Quote  Post ReplyReply Direct Link To This Post Posted: January-13-2018 at 8:45am
Hi Stephen,
thanks for your prompt reply.
I'm thinking of reinstalling the whole thing, is it ok to delete all the keys license from the Opus FSI folder? I'm assuming the new Flight1 wrapper will install them back.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Opus Software Quote  Post ReplyReply Direct Link To This Post Posted: January-13-2018 at 9:30am
You can delete the .lic files, keep hold of your licence details and other stuff though.

Stephen
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Post Options Post Options   Thanks (0) Thanks(0)   Quote enzo64 Quote  Post ReplyReply Direct Link To This Post Posted: January-13-2018 at 10:39am
Thanks.....I can always retrieve them from my Flight1 account
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Post Options Post Options   Thanks (0) Thanks(0)   Quote enzo64 Quote  Post ReplyReply Direct Link To This Post Posted: January-13-2018 at 4:07pm




Still no joy......what would be the next step?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Opus Software Quote  Post ReplyReply Direct Link To This Post Posted: January-13-2018 at 5:40pm
OpusBL5 data cannot be downloaded. It must be downloaded as part of the licence checks.

Stephen
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Post Options Post Options   Thanks (0) Thanks(0)   Quote enzo64 Quote  Post ReplyReply Direct Link To This Post Posted: January-13-2018 at 7:15pm
Would you tell me how this can be done, if there is something that I can do on my side?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Opus Software Quote  Post ReplyReply Direct Link To This Post Posted: January-14-2018 at 4:35am
Double check that you have allowed the FSXSERVER.EXE program through the Firewall via both private and public networks. Double check you have shutdown any AV software and disabled Win Defender (check it). The FSXSERVER program needs internet access and must not be blocked from downloading its BL5 data or html text file.

Stephen
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Opus Software Quote  Post ReplyReply Direct Link To This Post Posted: January-14-2018 at 5:00am
If you’ve ever had Norton AV installed make sure you use their removal tool.

Search Win Defender and ensure it say Disabled.

Ensure FSXSERVER.EXE has been added to the Firewall program list and given full access to all networks.

Ensure no programs such as Avast installed as it may block FSXSERVER even if you have told it to trust it.

Stephen
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Post Options Post Options   Thanks (0) Thanks(0)   Quote enzo64 Quote  Post ReplyReply Direct Link To This Post Posted: January-14-2018 at 12:07pm
Thanks for your continuous support Stephen....but right now I feel like I put some cash right down the drain, this upgrade to W10 is not working the way I hoped ( having problem with PMDG also) and it is a shame....FSX with W7 was in perfect state of mind with everything working flawlessly.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Opus Software Quote  Post ReplyReply Direct Link To This Post Posted: January-14-2018 at 12:28pm
Windows 10 latest update has added a great deal of other security checks all controlled via Win Defender options. These measures were introduced to protect people from the recent Ransomware attacks.

Stephen
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Post Options Post Options   Thanks (0) Thanks(0)   Quote enzo64 Quote  Post ReplyReply Direct Link To This Post Posted: January-14-2018 at 6:41pm
Hi Stephen,
I have an open ticket with Flight1 and seems that the problem is my license that somehow is corrupted......is there any chance to get a new one?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Opus Software Quote  Post ReplyReply Direct Link To This Post Posted: Yesterday at 5:06am
We don't handle licensing.
 
You should just re activate it using your key file and order password. Both your OpusFSI v5 and v4 Upgrade licences may need to be re activated if you have made any changes to your PC or operating system. Remember to use the correct v4 and v5 Upgrade wrapper files.
 
Stephen
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Post Options Post Options   Thanks (0) Thanks(0)   Quote enzo64 Quote  Post ReplyReply Direct Link To This Post Posted: 19 hours 2 minutes ago at 7:12pm
Reactivated both licenses and still not loading the interface with the green bar.....Flight1 support also is saying that they don't handle licenses.
I hope that after I paid someone is going to resolve my problem!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Opus Software Quote  Post ReplyReply Direct Link To This Post Posted: 8 hours 58 minutes ago at 5:16am
Must have asked the wrong question. Flight1 don't handle the licence checks, that's done in the OpusFSI software, but Flight1 do provide the licences; that's why you use their wrapper to activate them.
 
The resolution has to come from yourself really, I can help of course. The FSISERVER.log file is reporting what licence error checks are failing and I assume its still reporting an invalid BL5 data file.
 
If so, this problem must be corrected on your system. The software MUST be able to download its OpusBL5 data from our server. Best check if this error is still being reported which implies the BL5 file is more than 24 hours out of date. I will check here to ensure this is not a problem with the checking procedure. But your server must be allowed to download this data via your Internet.
 
Stephen
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Opus Software Quote  Post ReplyReply Direct Link To This Post Posted: 8 hours 52 minutes ago at 5:22am
My licence and BL5 file validity checks work fine when the file is downloaded without problem.
 
Can you double check your PCs clock, is it showing the correct date and time ?
 
Can you also try and delete your OpusBL5.dat file, then run the FSISERVER and check that a new OpusBL5.dat file is created.
 
Stephen
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Post Options Post Options   Thanks (0) Thanks(0)   Quote enzo64 Quote  Post ReplyReply Direct Link To This Post Posted: 4 hours 37 minutes ago at 9:37am
I will check tonight Stephen..... I'm sure that the clock is in sync.
I really hope that we will sort it out, I love the software and I don't see myself using a different one.
Thank you very much for your great support!!!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Opus Software Quote  Post ReplyReply Direct Link To This Post Posted: 4 hours 29 minutes ago at 9:45am
Just need to first check/allow the download of the BL5 file, that’s simply done by deleting it first and then checking a new file exists. If it doesn’t the check the FSISERVER.log file for errors.

If that’s ok then I will look into including more detailed logging of errors relating to the checks. Need to know there are none of the above more obvious problems first.

Stephen
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Post Options Post Options   Thanks (0) Thanks(0)   Quote enzo64 Quote  Post ReplyReply Direct Link To This Post Posted: 4 hours 20 minutes ago at 9:54am
Ok
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