Overview

I am very excited to announce our powerful and very user friendly system, designed to handle enhancement and issue requests for our UTX product lines.  We call this the ERSX tool.

The system has been developed in-house an provides the following benefits:

• Allows our users to visually track outstanding requests using Google Earth.
• Users can submit requests during flight using a new client tool.
• Our back-end apps allow us to quickly identify and resolve the problems.

You must have Google Earth installed to use the system, which most people do these days.

 

Learning About The New System:

The link below takes you to a PDF document that describes the new system.  Please take a moment to read it if you plan on using the system for either tracking or reporting purposes.

Enhancement Reporting System X PDF

 

Viewing Current Outstanding Issues:

The links below takes you to the UTX pages (and Ultimate Alaska X) containing outstanding issues for the current release.    You must have Google Earth installed to view the coverage map.   Click on the appropriate link below.   Then, you can select an appropriate KML file (from the selected web page) for viewing within Google Earth.

UTX USA Issues:

 http://www.scenerysolutions.com/IssuesUsa.html

UTX Canada Issues:

 http://www.scenerysolutions.com/IssuesCan.html

UTX Europe Issues:

 http://www.scenerysolutions.com/IssuesEur.html

 Ultimate Alaska X Issues: (new)

http://www.scenerysolutions.com/IssuesAla.html

 

Reporting New Issues Using The Client Tool:

A custom client application has been created for our users.  The application can be started with FSX already running.    If you want to report an issue, you mearly have to position the aircraft over the anomaly, start the application, add a title and description, and submit the request.   

Here is a link to the installation application for the client tools:

Enhancement Reporting System X Installer

 

Updates To Google Earth Map Of Outstanding Issues:

Periodically, our server applications will collect new issues and regenerate the Google Earth data.    We will determine an appropriate time interval for regenerating the data as needed.

 

Closing:

Before you report new issues, please read the documentation carefully to understand the types of issues that should be reported.    If you have a question as to whether something should be reported, feel free to discuss the issue in the support forum for UTX.   Replys to this thread should be questions about the system, not specific issues.

This system is not a two-way customer support system.  It should only be used for reporting confirmed UTX visual issues for specific locations.

In order for us to best be able to investigate any enhancements requested, it is important that you accurately position the aircraft directly over the anomaly before using the UTX Reporting Tool.

In order to do this you will need to first change the FSX view to top-down. You can do this by bringing up the FSX menu while in flight (press the ALT key) and then select the "Views->View Mode->Outside->Top-Down" menu option.

Once in top-down view, you should place FSX into "Slew" mode by pressing the "Y" key (the word "Slew" will flash in red in the lower right-hand corner of the screen when this mode is activated). You can then move the aircraft around using the arrows keys on the keypad (note you may need to turn off the Num-lock for this to work). You can press the number '5' key on the keypad to stop the aircraft from slewing.

Once the aircraft is directly over the anomaly, you can then start and use the UTX Reporting Tool to capture the location information and provide the details for your report.

Once the report has been sent, just use the FSX "Views" menu to return to the cockpit view. To remove the FSX menu just press and hold the ALT key for a second or two. To leave slew mode, just press the "Y" key again.

Please see the "Positioning the Aircraft in FSX" section in the "Enhancement Reporting System X" manual for more details.

Jeff

FWIW 

If the spike falls in the middle of a water feature, then it is a UTX issue.  If the spike does not fall within water, then it is a terrain mesh issue (not UTX related).

Right now, we only update the issue list periodically after we have a chance to review them.   If you did not get an error when reporting the issue, I am pretty sure that we recieved it and it will show in the next report update.

I have FS9 with ultimate terrain for Canada, us and Europe. After I installed it the statue of liberty in New York diseapeared. How can I get it back?

Thanks

Al

Hello, is the ERSX tool still the right way to report issues?

I'm always getting a connection error while attempting to send a report, even with the firewall deactivated.

BYE BYE RIK

Thankyou, hope all will be solved soon ;)

 

Ciao

Riccardo

Thank you! ;)

Just tried it, the connection test works ok, but when I try to submit  some data I get the "connection error" message box!

 

ciao

Riccardo

 

OK, I replaced the version again.   It should work this time, because I tested the full report process instead of just the connection.

Thanks for your patience !

Enhancement Reporting System X Installer

 

Ok, all seems to work now! :)

 

Ciao

Riccardo

 

I have posted 2 found water issues with UTX Canada but I forgot to capture the report ID and the UTX Canada issues link still does not shot it: can I suggest the ERSX tool next update to include an option to receive a copy of the summit issue whan we enter an e-mail address ?

Also, should we show / discuss the issue first in the forum before summiting it using ERSX (I found other water issues while flying over Quebec) ?

Thanks

P.S. Is there a plan schedule for a UTX Canada 1.2 update - just so I know if I should rush on reporting issues...

Ok, I understand that there is no plan date for the update of UTX Canada but do you know when the Google Earth report will be updated with the new summit issues ?

Thank you