Registering Your Product for Support Access

Certain products require special registration in order to gain access to technical support through the forums. The registration process is very easy! Simply follow these instructions...

First, make sure you have already created a user account at SimForums (the register option is in the top menu). If you already are a registered Licensed Member and forgot your login name, please click here.

Next, locate your Proof of Purchase Certificate number (if you used a coupon upgrade, use the original order certificate number, not the new one for your upgraded product). Certificate numbers are different than your regular order number:

On Download Versions:

You will need a 2-part activation code. I will look like 3X492DGG-23N4IDN23. If you purchased from Check in the C:\Flight One Software folder. The file name would look something like Proof_of_Purchase_???.htm (??? will vary based on the product). This certificate number is also listed in the email receipt you should have gotten right after your purchase. Finally, if you lost both the above, simply use our automated customer service area to get your certificate emailed to you. If you purchased from a 3rd party website, it will be the product activation code you received at the time of purchase, and used when you activated the software.

For Boxed Versions:

Check the product packaging or manual for a printed number. It will have 2 parts, with a dash in the middle.

Select Product
Forum Username
(You must be already be a forum member)
Certificate ID
- (e.g. 298765-HG23A8H1)

Please note that Certificate Numbers can only be used one time, meaning if you assign it to one username, you can't assign it to another afterwards. If you have any problems, please contact the Customer Service department.